Understand those feelings it is essential to make informed

decisions and act effectively. It involves the ability to regulate emotions: that is, we can control what we feel in times of stress or anxiety. You can also use this concept constructively to achieve goals. Work closely with empathy: putting yourself in the shoes of others is key for emotional intelligence to work. What is the role of emotional intelligence in customer behavior? The role of emotional intelligence is essential in these times because: understand what the customer feels: by doing so, companies can adapt their behavior and offer solutions that fit the needs and wants of consumers. This can improve customer satisfaction and foster brand loyalty. Resolve conflicts: avoiding problems is always a good option in business environments, but we know that no one is exempt from them occurring. By understanding and controlling their own emotions, company representatives can respond more effectively and resolve problems to the satisfaction of customers. Improved communication: at this point, those who work in a company can create stronger relationships and increase customer satisfaction. Differences between emotional intelligence and artificial intelligence both are very different concepts and should not be confused, which is why it is important to know some differences between them: origin: emotional intelligence refers to a natural human ability that involves the ability to recognize, understand and regulate one's own emotions and those of others. For its part, ai is something more mechanical and talks about the ability of machines to perform tasks that require human intelligence, such as learning, reasoning and problem solving.





Nature: emotional intelligence develops over time through experience and practice, while artificial intelligence is created by humans by programming algorithms. Focus: emotional intelligence focuses on emotions, empathy and social skills. Ai does this in problem solving and decision making. Limitations: emotional intelligence is limited by the ability of humans to process and understand emotional information, while artificial intelligence is limited by the quality of the input data and the ability of the computer system to process and analyze the information. Flexibility: emotional intelligence is flexible and adaptable Buy Bulk SMS Service while artificial intelligence is limited by its initial programming and cannot adapt to new or unexpected situations without human intervention. In fact, if you use any application that uses ai, you will encounter some errors and reasoning that would not be typical of a person. Meanwhile, these are some differences between these two types of intelligence widely used in business environments today. Consumers always at the center emotional intelligence is another resource that we can use to focus on the client's needs. Cx is getting better and better and the expectations that people have with a brand, product or service are usually increasing. Are emotions strategic factors to achieve a better customer-company relationship? They may be, because feelings play a predominant role in decision making.How chatgpt will change customer service by adrian swinscoe opinion comments our guest author adrian swinscoe shares his talk with des traynor about how chatgpt will change customer service.







Get ready for a series of interesting facts: today's interview is with des traynor, chief strategy officer and co-founder of intercom. Des joins me today to talk about some research they recently conducted on customer communication preferences and what that means. Then we talk about chatgpt and how they think it will change everything, especially in the world of customer service, support and experience. This interview is a continuation of my recent interview “let your employees be the human beings they have trained their whole life to be” – interview with john sills of the foundation – and is number 458 in the author interview series. And business leaders who are doing great things, providing valuable insights, helping businesses innovate, and delivering great service and experience to both their customers and employees. Here are the highlights from my chat with des: our research shows that 75% of consumers say that communication that makes them feel valued is a primary factor in continuing to do business with a brand. 61% of customers also say that feeling valued and respected is even more important than getting a quick customer service response. Good customer service requires a contextual understanding of communication preferences. His research revealed differences in style and preferences between generations. Valued means communicating with the customer taking into account the context. Assessing also means handling situations with context.